Each individual product page has a link for “Size Chart / Fit Info”. Once you click on that, you will see detailed information on how that product fits, its exact measurements, and, oftentimes, a sizing video.

The size chart / fit info will explain the fit, what measurements are important, and what to do if you find yourself in between sizes.

But of course, if you need help with sizing, reach out to our customer service team anytime and we can help.

Orders with free shipping are typically processed and tendered to the carrier within 1-3 business days, excluding weekends, holidays, and periods of elevated order volume.

In a hurry? Orders with FedEx shipping are prioritized and typically processed and tendered to the carrier within 1 business day.

Estimated transit times begin once the carrier receives the package:

• USPS (2-7 business days transit time)
• FedEx Ground (1-5 business days transit time)
• FedEx 2-Day (2 business days transit time)
• Hand delivery by Jeff (1-10 days)

We offer free shipping via USPS on all domestic orders (no minimum). We also offer FedEx Ground for $10.99, and FedEx 2-Day (price varies).

• USPS (2-7 business days transit time) - FREE
• FedEx Ground (1-5 business days transit time) - $10.99
• FedEx 2-Day (2 business days transit time) - Cost varies
• Hand delivery by Jeff (1-10 days) - $1,000

We offer free international shipping on all orders over $100.00 USD. Shipping rates will vary by country for orders under $100.00 USD.

Yes, absolutely! We can ship any item to a P.O. box or military APO/FPO/DPO address. As long as the address can receive packages and not just standard mail, you're good to go.

Once your order ships, you should receive a shipment confirmation email that includes your tracking number.

You can also find your tracking number by logging into your KETL account and going to “Orders.” Click the order you want to track to view the full order summary, including the tracking number once it has shipped.

Sometimes, USPS tracking can take a little time to update after your order ships. If your USPS tracking shows “Shipment Received, Package Acceptance Pending,” that means your order has been picked up by USPS and is on the way :)

Please don’t be alarmed if there aren’t updates right away. In many cases, the next scan may not appear until the package reaches a later USPS facility or is out for delivery.

If you’d like more consistent tracking updates as your order makes its way to your door, we recommend upgrading to FedEx shipping at checkout.

It sucks, but sometimes packages do get lost in transit (like socks in a dryer).

If you believe your package was lost or stolen, the best first step is to contact the carrier that delivered the package, USPS or FedEx, as soon as possible. Be sure to have your tracking number handy.

The carrier will typically determine whether your order was delivered to a secure location at your address. For orders over $500, we always ship with a signature required.

If you're still having issues, contact us and we'll do our best to help.

You can update your shipping address for up to 30 minutes after placing your order. To do so, log into your KETL Mtn account and visit your 'Order Status' page.

If it has been longer than 30 minutes, please contact us as soon as possible and we'll do our best to update it. Address changes may not always be possible once an order has been processed for shipment.

You can start your return or exchange through our self-service Happy Returns portal. The portal offers two return/exchange options:

• You can drop off your item(s) at a participating Happy Returns location, found inside most UPS Stores, Staples, or Ulta Beauty locations. A Happy Returns agent will scan your item(s) and take care of the packaging and shipping for you. Please bring your gear in the same plastic bag(s) it arrived in, since the barcode on that bag is required for Happy Returns to accept the item(s).
• If you prefer to ship the return yourself, the portal also allows you to download a prepaid USPS return label. With this option, you will need to package your item(s) and drop the shipment off with USPS.
  
  You’re welcome to return anything purchased from KETL Mtn for a refund, exchange, or store credit (we'll even throw in a free $10 on top if you choose store credit).
  
  All returned items must be in their original, unworn condition with any hangtags still attached to be eligible for a refund or exchange.
  

Shipping Charge Refunds

We cover the cost of return shipping, so sending your item back is on us. Original shipping charges aren’t refundable, though. For example, if you paid for FedEx 2-Day or another paid shipping option, that shipping cost can’t be refunded.

Defective / Damaged Orders

If you believe that you’ve received a damaged or defective item, please let us know as soon as possible by sending us a message. Our customer service team will respond as quickly as possible and we will do everything we can to make it right.

Please include the following in your email:

• Your original KETL Mtn order number (beginning with KS-)
• Your current shipping address
• Photographs of the defective or damaged item(s)
• A brief description of the defect or damage. Did this occur over time, or did it happen all at once?

While we don’t have a strict time limit for returns or exchanges, we ask that returns be made in a reasonably timely manner. All returned items must be in their original, unworn condition with any hangtags still attached to be eligible for a refund or exchange.

Returns received more than one year after the purchase date will be refunded with a KETL Mtn store credit. If you need to make a return that is over one year old, please contact our customer support.

KETL Mtn covers return shipping on all orders shipped within the United States and its territories, including Alaska, Hawaii, and Puerto Rico.

Please note that we’re not able to offer free return shipping on international orders at this time, though international returns and exchanges are gladly accepted.

If you ever damage any of your apparel, we'll repair it for free, for life. We want your gear to last as long as you do. Seriously. We are happy to repair whatever KETL goods you got, forever. If a garment can't be repaired, we will either replace it or provide you with a discount for a future purchase.

You can click here to start a repair/warranty.

For US customers, we'll take care of the shipping cost for you. International customers are responsible for shipping to & from KETL.

*Please note: You’ll need your original order information to submit a repair request. Secondhand items and gear purchased at a discount with a disclosed defect, including KETL Garage Sale, may not be eligible.

Heck yes, we ship internationally! Hablamos español también!

International shipping is available on all KETL Mtn products. International orders over $100.00 USD ship for free. For orders under $100.00 USD, shipping rates are based on the destination and shipping service selected.

We offer great rates on USPS Priority Mail International and have plenty of experience shipping orders worldwide.

All international shipments include tracking, which will be emailed to you as soon as your order ships. Orders typically ship within 1-3 business days.

Please note that international customers are responsible for any duties, taxes, customs fees, or import charges required by their country.

International shipments are not insured unless insurance is specifically requested. If you would like to add insurance to your shipment, please contact us before placing your order.

Orders are charged in your local currency when available.

Once your order ships, you should receive a shipment confirmation email that includes your tracking number.

You can also find your tracking number by logging into your KETL account and going to “Orders.” Click the order you want to track to view the full order summary, including the tracking number once it has shipped.

International shipments can sometimes go longer periods without tracking updates. This can mean the shipment is going through customs clearance, but rest assured, your order is still on the way.

Yes, you can! Please note that we do not offer free return shipping on international orders. International customers are responsible for shipping their return back to us using the return address provided.

Original international shipping charges are non-refundable. Any duties, taxes, customs fees, or brokerage fees paid at checkout or upon delivery are also non-refundable.

You may contact us here any time or use the message form at the bottom of this page. We love to talk with our customers, so please don’t hesitate. We can talk about your passions, our passions, dogs, cats, your latest crush, and adventure planning, ANYTHING! Oh, and if you are contacting us about your purchase, please have that order number handy if you still have it hanging around.

We have offices in Southern California, Nevada, and Pennsylvania. It’s in these backyards, and while traveling the globe, where we draw inspiration for our gear.