KETL gear has an athletic fit. We encourage customers to check out the size chart on individual product pages for exact measurements. To check out the sizing for a specific garment, you can click on the “Size Chart / Fit Info” tab, which you can access on every product page.

If you need help with sizing, reach out to our customer service team and they are happy to assist in dialing in your fit.

Didn't work out? We're here to help - here's how to return or exchange your order.

Return & Exchange Policy

You are welcome to return anything purchased from KETL Mtn for a full refund, or exchange for something different. We do ask that any gear being returned be sent back in new, unused condition.

You can click here to start a return / exchange. Just enter your order number (it will start with 'KS-') and postal code, and our automated returns system will guide you through the process.

We don’t have a set time limit for returns/exchanges, however, returns received more than one year after the purchase date will be refunded with a KETL Mtn. store credit. Have a return over a year old? Contact our customer support.

*Please note that, unfortunately, we do not offer free return shipping on international orders including APO, FPO, and DPO addresses at this time.

Shipping Charge Refunds

We cover the cost of return shipping, so sending your item back to us is on our dime. However, we can’t refund any original shipping charges — for example, if you paid for FedEx 2-Day or any other paid shipping option, that cost isn’t refundable. We do refund the full price of the returned item(s), though!

Defective / Damaged Orders

If you believe that you’ve received a damaged or defective item, please let us know immediately by sending us a message. We’ll respond as quickly as possible and do all that we can to make good on our commitment.

Please include in your email the following information:

• Your original KETL order number
• Your current shipping address
• Photographs of the defective or damaged item
• A brief description of the defect or damage. Did this occur over time, or did it happen all at once?

If you ever damage any of your apparel, we'll repair it for free, for life. We want your gear to last as long as you do. Seriously. We are happy to repair whatever KETL goods you got, forever. If a garment can't be repaired, we will either replace it or provide you with a discount for a future purchase.

You can click here to start a repair/warranty.

For US customers, we'll take care of the shipping cost for you. International customers are responsible for shipping to & from KETL.

You may contact us here any time or use the message form at the bottom of this page. We love to talk with our customers, so please don’t hesitate. We can talk about your passions, our passions, dogs, cats, your latest crush, and adventure planning, ANYTHING! Oh, and if you are contacting us about your purchase, please have that order number handy if you still have it hanging around.

We offer free shipping via USPS on all domestic orders. Expedited shipping options are also available. Orders with free shipping are typically processed and tendered to the carrier within 1-3 business days, excluding weekends, holidays, and periods of elevated order volume.

In a hurry? Orders with FedEx shipping are prioritized and typically processed and tendered to the carrier within just 1 business day.

Please refer to the chart below for rates/estimated transit times.

• USPS (2-7 business days estimated transit time) - FREE
• FedEx Ground (3-7 business days estimated transit time) - $10.99
• FedEx 2-Day (2 business days estimated transit time) - Cost varies by order
• Hand delivery by Jeff (1-10 days) - $1,000

First and foremost, we offer free shipping via USPS on all domestic orders (no minimum). We also offer FedEx Ground for $10.99, and FedEx 2-Day (price varies).

We offer free international shipping on all orders over $100.00 USD. Shipping rates will vary by country for orders under $100.00 USD.

• USPS First Class/Priority (2-7 business days estimated transit time) - Free
• FedEx Ground (3-7 business days estimated transit time) - $10.99
• FedEx 2-Day - (2 day estimated transit time) - Cost varies
• Hand delivery by Jeff (1-10 days) - $1,000

*We regret that we cannot refund domestic or international shipping charges for the original order, only for the returned item(s).

• Login your KETL Account.
• From the home screen, scroll down to where it says “Order History”
• Click on the word “status” that corresponds with the order you are interested in tracking.
• Click "Order Details" in the top right corner and your tracking information will pop up.

Sometimes it can take up to 24 hours for tracking information to update after your order has shipped.

Please allow 24 hours from the time your order ships for the tracking number to show accurate updates.

Heck yes, we ship internationally! Hablamos español también!

International shipping is available on all KETL Mtn products. International orders over $100.00 USD ship free. Shipping rates for orders under $100.00 USD will vary based on the destination and shipping service selected.

We offer great rates on USPS Priority International and have plenty of experience shipping orders worldwide.

All international shipments include tracking, which will be emailed to you as soon as your order ships. Orders typically ship within 3 business days of purchase.

Please note that international customers are responsible for any duties, taxes, customs fees, or import charges required by their country.

International shipments are not insured unless insurance is specifically requested. If you would like to add insurance to your shipment, please contact us before placing your order.

Orders are charged in your local currency when available.

To check the status of your order or track your package, please login to your KETL account and scroll down to “Order Status”.

You can! Please note that unfortunately we do not offer free return shipping on international orders including APO, FPO, and DPO addresses at this time. International customers will be responsible for shipping their returns to us and providing the return address.

Yes, absolutely! Most items can be shipped to a P.O. box or military APO/FPO address. As long as the P.O. Box/APO/FPO address is able to receive packages and not just letters, then you should be good to go.

Didn't find what you're looking for? Contact Us

It sucks, but sometimes packages are lost in transit (like socks in a dryer), or thieves think your new KETL gear is cool and want them for themselves. 

Typically the carrier will determine if your order can be left in a safe secure place at your delivery address. For orders over $500 we always ship with a signature required. 

If you believe your package may have been lost or stolen, the best thing to do is contact the carrier (USPS/FedEx) that delivered the package. Be sure to have your tracking number handy.

If you are still having issues, contact us and we can try and assist you.

You can update your shipping address for up to 30 minutes after placing your order. To do so, log into your KETL Mtn account and visit your 'Order Status' page.

If it has been longer than 30 minutes, please contact us as soon as your realize the address is incorrect and we will do our very best to get it updated, but changes may not always be possible once the order is processed for shipment.

We have offices in Southern California, Nevada, and Pennsylvania. It’s in these backyards, and while traveling the globe, where we draw inspiration for our gear.