SHIPPING & RETURNS
Fast & Free Delivery
All orders in the United States ship for free within one business day of placing your order. It's that simple, no catch. We also feature free international shipping for orders over $100.
Extended Holiday Returns
Holiday orders placed through December 31st will have until January 31st to return their order. If any item in your order does not exceed your expectations, send it back free of charge to receive a full refund, or exchange for a different size, color, or style.
Everything we make is guaranteed to be amazing & last a lifetime. We stand behind our craftsmanship with a lifetime warranty & offer a thorough repair / replace program.
United States Shipping
Everything in the entire store ships for free to the USA (Even to HI & AK). It's that simple, no catch. The free service will be USPS or FedEx depending on the size of the box. You can specifically pay for FedEx Ground shipping if you prefer it over USPS. At checkout just choose the FedEx Ground option.
All orders ship out within 0 - 1 business days and you will receive a tracking number via email as soon as your order ships. If you need an item super fast please contact us before purchase so we can arrange that for you.
International shipping is available on 99% of our products. All international orders over $100.00 USD will ship for free. To view shipping rates for orders under $100.00 USD, simply add the products you want to the cart, view the cart page and at the bottom see the Shipping Rates Calculator. Select your location for a quote and available services. We have great prices on USPS Priority International and are very experienced in international shipping.
International customers are responsible for all duties and taxes and assume 100% liability for the shipment if it gets damaged or lost in transit, shipments are not insured unless specifically requested.
Orders are charged in your home currency.
Returns & Exchanges
So it didn’t work out for you? That's a huge bummer - here's how to return or exchange your order.
Holiday orders placed through December 31st will have until January 31st to return their order. If any item in your order does not exceed your expectations, send it back free of charge to receive a full refund, or exchange for a different size, color, or style. All returned items must be in their original, unworn condition with hangtags still attached to be eligible for a refund or exchange. KETL’s return and exchange policy does not cover ordinary wear and tear or damage caused by improper use or accidents. You can click here to start a return or click the button above or at the bottom that says "Start A Return."
After we’ve processed your return, we’ll send you an email confirmation to let you know that your refund, new item, or store credit is on its way. If your return is for store credit or a new item, it will be available as soon as your return is received and processed (typically 1-2 business days after delivery to our warehouse). If your return is for a cash refund, please allow additional processing time of up to 10 days after we receive your return for your bank to post your refund.
All items sold in the Surplus collection are final sale items. As such, only product exchanges and in-store credit will be allowed (no refunds).
Please note that we do not unfortunately offer free return shipping on international orders at this time.
Please note that we don’t accept returns of KETL items purchased from third-party retailers. Please contact the third-party retailer where you made your purchase directly for information on their return policy.
Not quite the right fit? No problem. Any items purchased through December 31st have until January 31st to be exchanged. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange. Click here to get a return started so you can get your order back to us for exchange.
Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.
Have unanswered questions? Please feel free to get in touch with us.
Defective / Damaged Orders
If you believe that you’ve received a damaged or defective item, please let us know immediately by sending us a message. We’ll respond as quickly as possible and do all that we can to make good on our commitment.
Please include in your email the following information:
- Your original KETL order number
- Your current shipping address
- Photographs of the defective or damaged item
- A brief description of the defect or damage. Did this occur over time, or did it happen all at once?