All the details on shipping and return/exchange policies below...
United States Shipping
Everything in the entire store ships for free to the USA (Even to HI & AK). It's that simple, no catch. The free service will be USPS or FedEx depending on the size of the box. You can specifically pay for FedEx Ground shipping if you prefer it over USPS. At checkout just choose the FedEx Ground option. FedEx 2 Day delivery cutoff is 12PM PST. Orders placed after 12PM PST will ship the following business day.
All orders ship out within 0 - 1 business days and you will receive a tracking number via email as soon as your order ships. If you need an item super fast please contact us before purchase so we can arrange that for you.
International shipping is available on all of our products. All international orders over $100.00 USD will ship for free. To view shipping rates for orders under $100.00 USD, simply add the products you want to the cart, view the cart page and at the bottom see the Shipping Rates Calculator. Select your location for a quote and available services. We have great prices on USPS Priority International and are very experienced in international shipping.
Returns, Exchanges & Repairs
Things didn’t work out? Bummer. But, not a problem. You are welcome to return anything purchased from KETL Mtn. We don’t have a set time limit for returns, however, we ask that you please return garments in new, unused condition, with tags attached, if applicable…and as soon as possible, please. 🙃
Have something that needs to be repaired? We do that for free for life. See our Gear Repair Program page for details.
*Please note that, unfortunately, we do not offer free return shipping on international orders including APO, FPO, and DPO addresses at this time.
Not quite the right fit or color? No problem. Garments should be in original and unworn condition. Garments not meeting these standards could be subject to a restocking fee.
*Please note that we do not, unfortunately, offer free return shipping on international orders at this time.