Everything in the entire store is eligible for free shipping in the USA (even to HI & AK). It's that simple, no catch. Orders with free shipping will typically be sent via USPS. If you prefer FedEx, you can select it at checkout for an additional charge. FedEx 2-Day orders placed by 12:00 PM PST typically ship the same day. FedEx orders placed after 12:00 PM PST will ship the following business day.

Order Processing

Orders with free shipping are typically processed and tendered to the carrier within 1-3 business days, excluding weekends, holidays, and periods of elevated order volume.

In a hurry? Orders with FedEx shipping are prioritized and typically processed and tendered to the carrier within 1 business day, excluding weekends and holidays.

Signature-Required Deliveries

For orders over $500, we require a signature upon delivery. This helps ensure your package is securely handed over.

Shipping Insurance

Shipping insurance is applied at our discretion and is not guaranteed for any specific order value unless expressly stated at checkout.

Insurance coverage does not affect delivery confirmation or responsibility once a shipment has been marked as delivered.

Claims & Investigations

If a package is marked as delivered but not received, customers must contact the carrier directly to initiate any further investigation.

We may assist with submitting carrier claims; however, carrier determinations are final and binding.

Refunds for Non-Delivery

Refunds or replacements will not be issued for orders confirmed as delivered by the carrier.

We proudly ship worldwide. International shipping is available on most products unless otherwise noted.

Orders over $100 USD qualify for free international shipping (economy service where available). For orders under $100 USD, shipping rates are calculated at checkout based on destination and selected service level.

Processing Time

International orders are typically processed within 1-3 business days, excluding weekends, holidays, and peak volume periods.

Transit times vary by destination and carrier and are estimates only. Delivery timeframes are not guaranteed.

Duties, Taxes & Import Fees

International shipments may be subject to customs duties, VAT, GST, brokerage fees, or other import charges imposed by the destination country.

These charges are:

• Determined by the destination country
• Not included in our product or shipping prices (unless explicitly stated at checkout)
• The responsibility of the customer
  

We do not control or estimate customs fees and cannot reimburse or refund duties or taxes.

Customs Delays

Customs processing times vary by country. We are not responsible for delays caused by customs clearance or import regulations.

Delivery Confirmation & Risk of Loss

All international shipments include tracking, where available.

Once a shipment is marked as delivered by the carrier to the address provided at checkout, responsibility transfers to the customer.

We are not responsible for packages lost, stolen, or misdelivered after confirmed delivery.

Shipping Insurance

Insurance coverage is applied at our discretion and is not guaranteed unless explicitly selected or stated at checkout.

Carrier claim decisions are final. If a claim is denied based on confirmed delivery, refunds or replacements will not be issued.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays, losses, or additional fees caused by incorrect or incomplete address details.

Refused or Unclaimed Shipments

If a shipment is refused, abandoned, or returned due to unpaid duties/taxes:

• Original shipping costs are non-refundable
• Return shipping costs and carrier fees will be deducted from any eligible refund
• In some cases, returned international shipments are destroyed by customs and are not recoverable

You are welcome to return anything purchased from KETL Mtn for either a full refund or a store credit. When returning for a store credit, we'll add on an extra $10.00 as a token of our thanks.

We don’t have a set time limit for returns, but we do ask that garments be returned in new, unused condition.

You can click here to start a return or exchange. Just enter your order number (it will begin with 'KS-') and postal code, and our automated returns system will guide you through the process.

*Please note that, unfortunately, we do not offer free return shipping on international orders including APO, FPO, and DPO addresses at this time.

Exchange Policy

Not quite the right fit or color? No problem, we are happy to swap it out for you. Garments must be in original, unworn condition. Items that are worn, washed, or returned outside of this condition may be subject to a restocking fee.

Shipping Charge Refunds

We cover the cost of return shipping, so sending your item back to us is on our dime. However, we can’t refund any original shipping charges — for example, if you paid for FedEx 2-Day or any other paid shipping option, that cost isn’t refundable. We do refund the full price of the returned item(s), though!

Gear Repair Program

Have something that needs to be repaired? We do that for free for life. See our Gear Repair Program page for details.