If you ever damage any of your apparel, we'll repair it for free, for life.
The KETL Commitment
We’re a small team with exceptionally high standards for the gear we make. We develop premium fabrics and trims, pay close attention to construction, and stand behind everything we make with free lifetime repairs. We design everything with a “buy it once, buy it for life” mentality: make it well, make it last, and repair it whenever we can.
Why repair rather than replace? Well-made gear is worth keeping. A small tear or damaged seam shouldn’t mean throwing away an otherwise good garment. Repairing what we can extends its life and reduces waste in an industry that already produces too much. It’s a straightforward way to take responsibility for what we make and support the people who wear it.
Have something you need repaired?
Rips, tears, busted seams. We’re happy to repair your KETL gear for free for as long as you own it. If we can fix it, we will.
But free repairs don’t mean free replacements when something is worn out. Some gear eventually earns its retirement, especially old bibs and socks that have seen things no sock should ever see.
If your gear is beyond repair, we’ll review it case by case and see what we can offer toward a replacement with a courtesy discount.
Not sure whether yours can be saved? Fill out the form below and we’ll take a look.
For US customers, we'll take care of the shipping cost for you. International customers are responsible for shipping to & from KETL.
Repair Process
Repairs typically take 3 - 6 weeks from when you ship your gear until it’s back in your hands. We’ll share the current turnaround estimate when your repair request is approved. Questions? Get in touch here.