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WARRANTY & REPAIRS

KETL Commitment

Everything we make is guaranteed to be amazing & last a lifetime. We stand behind our craftsmanship with a lifetime warranty & offer a thorough repair / replace program.

 

Why do we aim to repair rather than replace? The apparel industry is infamous for how much waste it produces. While clothing is a necessity of life, we don’t want to add to an already wasteful industry. So, rather than replace a garment that has a small tear or minor defect, we’d rather repair it to extend the life of the garment, therefore, reducing waste.

What’s Covered:

 

All KETL products are guaranteed against any manufacturing defects. We often aim to repair before replacing. If a repair is not possible, at the discretion of KETL, we will replace the product, or offer you a credit for a future KETL purchase. To get started, simply send an email with photos of your problematic products to info@ketlmtn.com or fill out the form at the bottom of this page.

 

What’s Not Covered:

 

We do not warranty products damaged from normal wear and tear, accidents or damages caused by uses other than intended. However, if you happen to crash or fall and your KETL gear gets damaged, we will do our best to repair it for free or a reasonable fee. Simply contact us.

 

Who Pays For Shipping?

 

US customers: We’ll take care of the shipping costs.

International customers: You are responsible for shipping to and from KETL.

What’s Covered:

 

All KETL products are guaranteed against any manufacturing defects. We often aim to repair before replacing. If a repair is not possible, at the discretion of KETL, we will replace the product, or offer you a credit for a future KETL purchase. To get started, simply send an email with photos of your problematic products to info@ketlmtn.com or fill out the form at the bottom of this page.

 

What’s Not Covered:

 

We do not warranty products damaged from normal wear and tear, accidents or damages caused by uses other than intended. However, if you happen to crash or fall and your KETL gear gets damaged, we will do our best to repair it for free or a reasonable fee. Simply contact us.

 

Who Pays For Shipping?

 

US customers: We’ll take care of the shipping costs.

International customers: You are responsible for shipping to and from KETL.

Warranty Process

It is up to the discretion of KETL MTN if a product is eligible for repair. Regardless, we will work with you to arrive at the best solution possible. Repairs typically take 4-6 weeks to complete and we will be in contact with you during this time with updates on the process. To get started, please fill out the form below and we will reach out with the next steps.

1

 

Fill out the form below to get your repair started.

 

2

 

Once approved, you can mail the product to us.

 

3

 

We will reach out when we receive the item and finish the repair.

 

Start A Warranty

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After submitting your Warranty Claim we will reach out to you for a few photos of the issue.